Workplace chat software data terms

6 of 13 workplace chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.

6 of 13 vendors Vendors whose terms reserve aggregated or anonymised use counting the vendors whose own documents were read, 28 Oct 2026
10 of 13 Who owns the business's data: the business most frequent of 2 answers
9 of 13 Training AI on the business's data: not stated most frequent of 4 answers
5 of 13 Export at exit: not stated most frequent of 4 answers
19 Documents reviewed 27 named; each answer carries its date and a hash

Vendor keeps aggregated or anonymised use

  1. not stated7 vendors
  2. reserved6 vendors
Counts over 13 vendors, a single answer each, with "varies" where a vendor's documents do not agree.
Counts
RowValue
not stated7 vendors
reserved6 vendors

Who owns the business's data

  1. the business10 vendors
  2. not stated3 vendors
Each of 13 vendors answers once.
Counts
RowValue
the business10 vendors
not stated3 vendors

Training AI on the business's data

  1. not stated9 vendors
  2. will not train2 vendors
  3. may train1 vendor
  4. opt-out offered1 vendor
Each of 13 vendors answers once.
Counts
RowValue
not stated9 vendors
will not train2 vendors
may train1 vendor
opt-out offered1 vendor

Export at exit

  1. not stated5 vendors
  2. on request4 vendors
  3. a number of days2 vendors
  4. no export promised2 vendors
Each of 13 vendors answers once.
Counts
RowValue
not stated5 vendors
on request4 vendors
a number of days2 vendors
no export promised2 vendors

The full board, one vendor per row

Each row is one vendor. Click an answer to see the sentence behind it, quoted from the document with the date we read it. Where it says "not stated", the document we read is silent on that question.

VendorWho owns the business's dataVendor keeps aggregated or anonymised useTraining AI on the business's dataExport at exit
37signals (Basecamp, Campfire)
the business

You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours. Terms of Service

not stated

Not addressed in Terms of Service

not stated

Not addressed in Terms of Service

on request

Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we‘ve provided instructions for HEY, Basecamp 5, Basecamp 2, Basecamp Classic, Highrise, Campfire, and Backpack. Terms of Service

CAKE.com (Pumble)
the business

You retain all ownership rights in your User Content subject to any license or other rights granted herein. Terms of Use

reserved

You agree that CAKE.com may obtain and aggregate technical and other data about your and your End Users, Business Users and Authorized Users use of the Services and Software on a de-identified or anonymized basis Terms of Use

will not train

CAKE.com does not use any of your audio, video, chat, screen sharing, attachments or other communications-like User Content (such as poll results, whiteboard and reactions) to train CAKE.com or third-party artificial intelligence models. Terms of Use

30 days

For thirty (30) calendar days following expiration or termination of this Agreement, CAKE.com will provide you access to retrieve your User Content, after which time your User Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. Terms of Use

Dialpad
not stated

Not addressed in Terms of Service

not stated

Not addressed in Terms of Service

not stated

Not addressed in Terms of Service

no export promised

Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad’s Privacy Policy. As such, you should perform regular backups in order to avoid losing information upon termination. Terms of Service

Discord
the business

Your content is yours, but you give us a licence (which is a form of permission) to it when you use Discord. Terms of Service

Not addressed in Privacy Policy

reserved

Not addressed in Terms of Service

We may disclose information that has been aggregated or anonymised such that it cannot reasonably be used to identify you. Privacy Policy

may train

Not addressed in Terms of Service

We also use certain information, which may include content reported to us, content that violates our Terms of Service and certain other content widely available on the service (such as public posts, usernames, avatars, banners, user profiles, server names, server icons and server banners), to create systems and models that can be automated to detect, categorise and take action more swiftly against prohibited content or conduct. Privacy Policy

not stated

Not addressed in Terms of Service

Not addressed in Privacy Policy

Doist (Twist, Todoist)
the business

As between you and Todoist, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service. Terms of Service

reserved

You acknowledge and agree that Todoist may collect anonymous data regarding usage and performance of the Service in connection with your use of the Beta Services Terms of Service

not stated

Not addressed in Terms of Service

not stated

Not addressed in Terms of Service

Lark
the business

In the absence of any such agreement, you acknowledge and agree that Customer owns all rights to and control any such Customer Data User Terms of Service

not stated

Not addressed in User Terms of Service

not stated

Not addressed in User Terms of Service

no export promised

Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added. User Terms of Service

Matrix.org
the business

Who owns the IP of my messages and files? We do not claim intellectual property rights over rooms, message content or files uploaded to the Service. Homeserver Terms

not stated

Not addressed in Homeserver Terms

not stated

Not addressed in Homeserver Terms

not stated

Not addressed in Homeserver Terms

Mattermost
not stated

Not addressed in Software and Services License Agreement

Not addressed in Terms of Use

Not addressed in Privacy Policy

reserved

Mattermost may use the information collected by such features to verify Licensee’s licensing, provide technical support, and (solely in an aggregated or de-identified form) to otherwise improve the Licensed Software and Services. Software and Services License Agreement

Not addressed in Terms of Use

Not addressed in Privacy Policy

not stated

Not addressed in Software and Services License Agreement

Not addressed in Terms of Use

Not addressed in Privacy Policy

not stated

Not addressed in Software and Services License Agreement

Not addressed in Terms of Use

Not addressed in Privacy Policy

Microsoft Teams
not stated

Not addressed in Export content with the Microsoft Teams Export APIs

not stated

Not addressed in Export content with the Microsoft Teams Export APIs

not stated

Not addressed in Export content with the Microsoft Teams Export APIs

on request

To use Microsoft Teams Export APIs, organizations must have an active Microsoft Teams license assigned to the users whose data is being exported. Export content with the Microsoft Teams Export APIs

RingCentral
the business

As between RingCentral and Customer, Customer retains title to all IP Rights that are owned by the Customer or its suppliers. Online Terms of Service

not stated

Not addressed in Online Terms of Service

not stated

Not addressed in Online Terms of Service

not stated

Not addressed in Online Terms of Service

Slack
the business

Customers own their own Customer Data. Privacy principles: search, learning and AI

you acknowledge and agree that the Customer Data is owned by the Customer and the Contract provides the Customer with many choices and control over that Customer Data. User Terms of Service

Not addressed in Privacy policy

Not addressed in Export your workspace data (help article)

reserved

Slack aggregates and disassociates Customer Data such that Slack’s use of Customer Data to update the Services will never identify any of our customers or individuals as the source of any of these improvements to any third party, other than to Slack’s affiliates or sub-processors. Privacy principles: search, learning and AI

Not addressed in User Terms of Service

We may disclose or use aggregated or de-identified Information for any purpose. Privacy policy

Not addressed in Export your workspace data (help article)

opt-out offered

If you want to exclude your Customer Data from helping to train Slack global models, you can opt out. Privacy principles: search, learning and AI

Not addressed in User Terms of Service

Not addressed in Privacy policy

Not addressed in Export your workspace data (help article)

on request

Not addressed in Privacy principles: search, learning and AI

Not addressed in User Terms of Service

Not addressed in Privacy policy

You can export data from your Slack workspace or Enterprise organisation. Depending on your Slack subscription, you may also have additional export options available. Export your workspace data (help article)

Zoom
the business

You retain all ownership rights in your Customer Content subject to any license or other rights granted herein. Terms of Service

reserved

You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis Terms of Service

will not train

Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models. Terms of Service

30 days

For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures. Terms of Service

Zulip
the business

Your User Submissions remain yours. These Terms don’t give us any ownership in your User Submissions, or any rights to them except the limited rights set forth below. Terms of Service

not stated

Not addressed in Terms of Service

not stated

Not addressed in Terms of Service

on request

Your Zulip Organization Administrators may export the Zulip Organization’s data for archival or backup purposes, or to import the data into a self-hosted Zulip server. Terms of Service

The source sentence behind every answer (76)
  • 37signals (Basecamp, Campfire), Terms of Service, read 2026-10-28, Who owns the business's data: You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
  • 37signals (Basecamp, Campfire), Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (13,261 characters, read in full 2026-10-28).
  • 37signals (Basecamp, Campfire), Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (13,261 characters, read in full 2026-10-28).
  • 37signals (Basecamp, Campfire), Terms of Service, read 2026-10-28, Export at exit: Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we‘ve provided instructions for HEY, Basecamp 5, Basecamp 2, Basecamp Classic, Highrise, Campfire, and Backpack.
  • CAKE.com (Pumble), Terms of Use, read 2026-10-28, Who owns the business's data: You retain all ownership rights in your User Content subject to any license or other rights granted herein.
  • CAKE.com (Pumble), Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: You agree that CAKE.com may obtain and aggregate technical and other data about your and your End Users, Business Users and Authorized Users use of the Services and Software on a de-identified or anonymized basis
  • CAKE.com (Pumble), Terms of Use, read 2026-10-28, Training AI on the business's data: CAKE.com does not use any of your audio, video, chat, screen sharing, attachments or other communications-like User Content (such as poll results, whiteboard and reactions) to train CAKE.com or third-party artificial intelligence models.
  • CAKE.com (Pumble), Terms of Use, read 2026-10-28, Export at exit: For thirty (30) calendar days following expiration or termination of this Agreement, CAKE.com will provide you access to retrieve your User Content, after which time your User Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures.
  • Dialpad, Terms of Service, read 2026-10-28, Who owns the business's data: Left open by the document (35,466 characters, read in full 2026-10-28).
  • Dialpad, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (35,466 characters, read in full 2026-10-28).
  • Dialpad, Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (35,466 characters, read in full 2026-10-28).
  • Dialpad, Terms of Service, read 2026-10-28, Export at exit: Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad’s Privacy Policy. As such, you should perform regular backups in order to avoid losing information upon termination.
  • Discord, Privacy Policy, read 2026-10-28, Who owns the business's data: Left open by the document (36,060 characters, read in full 2026-10-28).
  • Discord, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use: We may disclose information that has been aggregated or anonymised such that it cannot reasonably be used to identify you.
  • Discord, Privacy Policy, read 2026-10-28, Training AI on the business's data: We also use certain information, which may include content reported to us, content that violates our Terms of Service and certain other content widely available on the service (such as public posts, usernames, avatars, banners, user profiles, server names, server icons and server banners), to create systems and models that can be automated to detect, categorise and take action more swiftly against prohibited content or conduct.
  • Discord, Privacy Policy, read 2026-10-28, Export at exit: Left open by the document (36,060 characters, read in full 2026-10-28).
  • Discord, Terms of Service, read 2026-10-28, Who owns the business's data: Your content is yours, but you give us a licence (which is a form of permission) to it when you use Discord.
  • Discord, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (60,130 characters, read in full 2026-10-28).
  • Discord, Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (60,130 characters, read in full 2026-10-28).
  • Discord, Terms of Service, read 2026-10-28, Export at exit: Left open by the document (60,130 characters, read in full 2026-10-28).
  • Doist (Twist, Todoist), Terms of Service, read 2026-10-28, Who owns the business's data: As between you and Todoist, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.
  • Doist (Twist, Todoist), Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: You acknowledge and agree that Todoist may collect anonymous data regarding usage and performance of the Service in connection with your use of the Beta Services
  • Doist (Twist, Todoist), Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (56,287 characters, read in full 2026-10-28).
  • Doist (Twist, Todoist), Terms of Service, read 2026-10-28, Export at exit: Left open by the document (56,287 characters, read in full 2026-10-28).
  • Lark, User Terms of Service, read 2026-10-28, Who owns the business's data: In the absence of any such agreement, you acknowledge and agree that Customer owns all rights to and control any such Customer Data
  • Lark, User Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (38,508 characters, read in full 2026-10-28).
  • Lark, User Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (38,508 characters, read in full 2026-10-28).
  • Lark, User Terms of Service, read 2026-10-28, Export at exit: Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added.
  • Matrix.org, Homeserver Terms, read 2026-10-28, Who owns the business's data: Who owns the IP of my messages and files? We do not claim intellectual property rights over rooms, message content or files uploaded to the Service.
  • Matrix.org, Homeserver Terms, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (29,485 characters, read in full 2026-10-28).
  • Matrix.org, Homeserver Terms, read 2026-10-28, Training AI on the business's data: Left open by the document (29,485 characters, read in full 2026-10-28).
  • Matrix.org, Homeserver Terms, read 2026-10-28, Export at exit: Left open by the document (29,485 characters, read in full 2026-10-28).
  • Mattermost, Software and Services License Agreement, read 2026-10-28, Who owns the business's data: Left open by the document (52,351 characters, read in full 2026-10-28).
  • Mattermost, Software and Services License Agreement, read 2026-10-28, Vendor keeps aggregated or anonymised use: Mattermost may use the information collected by such features to verify Licensee’s licensing, provide technical support, and (solely in an aggregated or de-identified form) to otherwise improve the Licensed Software and Services.
  • Mattermost, Software and Services License Agreement, read 2026-10-28, Training AI on the business's data: Left open by the document (52,351 characters, read in full 2026-10-28).
  • Mattermost, Software and Services License Agreement, read 2026-10-28, Export at exit: Left open by the document (52,351 characters, read in full 2026-10-28).
  • Mattermost, Privacy Policy, read 2026-10-28, Who owns the business's data: Left open by the document (6,857 characters, read in full 2026-10-28).
  • Mattermost, Privacy Policy, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (6,857 characters, read in full 2026-10-28).
  • Mattermost, Privacy Policy, read 2026-10-28, Training AI on the business's data: Left open by the document (6,857 characters, read in full 2026-10-28).
  • Mattermost, Privacy Policy, read 2026-10-28, Export at exit: Left open by the document (6,857 characters, read in full 2026-10-28).
  • Mattermost, Terms of Use, read 2026-10-28, Who owns the business's data: Left open by the document (10,715 characters, read in full 2026-10-28).
  • Mattermost, Terms of Use, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (10,715 characters, read in full 2026-10-28).
  • Mattermost, Terms of Use, read 2026-10-28, Training AI on the business's data: Left open by the document (10,715 characters, read in full 2026-10-28).
  • Mattermost, Terms of Use, read 2026-10-28, Export at exit: Left open by the document (10,715 characters, read in full 2026-10-28).
  • Microsoft Teams, Export content with the Microsoft Teams Export APIs, read 2026-10-28, Who owns the business's data: Left open by the document (27,632 characters, read in full 2026-10-28).
  • Microsoft Teams, Export content with the Microsoft Teams Export APIs, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (27,632 characters, read in full 2026-10-28).
  • Microsoft Teams, Export content with the Microsoft Teams Export APIs, read 2026-10-28, Training AI on the business's data: Left open by the document (27,632 characters, read in full 2026-10-28).
  • Microsoft Teams, Export content with the Microsoft Teams Export APIs, read 2026-10-28, Export at exit: To use Microsoft Teams Export APIs, organizations must have an active Microsoft Teams license assigned to the users whose data is being exported.
  • RingCentral, Online Terms of Service, read 2026-10-28, Who owns the business's data: As between RingCentral and Customer, Customer retains title to all IP Rights that are owned by the Customer or its suppliers.
  • RingCentral, Online Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (51,571 characters, read in full 2026-10-28).
  • RingCentral, Online Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (51,571 characters, read in full 2026-10-28).
  • RingCentral, Online Terms of Service, read 2026-10-28, Export at exit: Left open by the document (51,571 characters, read in full 2026-10-28).
  • Slack, Export your workspace data (help article), read 2026-10-28, Who owns the business's data: Left open by the document (5,172 characters, read in full 2026-10-28).
  • Slack, Export your workspace data (help article), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (5,172 characters, read in full 2026-10-28).
  • Slack, Export your workspace data (help article), read 2026-10-28, Training AI on the business's data: Left open by the document (5,172 characters, read in full 2026-10-28).
  • Slack, Export your workspace data (help article), read 2026-10-28, Export at exit: You can export data from your Slack workspace or Enterprise organisation. Depending on your Slack subscription, you may also have additional export options available.
  • Slack, User Terms of Service, read 2026-10-12, Who owns the business's data: you acknowledge and agree that the Customer Data is owned by the Customer and the Contract provides the Customer with many choices and control over that Customer Data.
  • Slack, User Terms of Service, read 2026-10-12, Vendor keeps aggregated or anonymised use: Left open by the document (22,653 characters, read in full 2026-10-12).
  • Slack, User Terms of Service, read 2026-10-12, Training AI on the business's data: Left open by the document (22,653 characters, read in full 2026-10-12).
  • Slack, User Terms of Service, read 2026-10-12, Export at exit: Left open by the document (22,653 characters, read in full 2026-10-12).
  • Slack, Privacy principles: search, learning and AI, read 2026-10-08, Who owns the business's data: Customers own their own Customer Data.
  • Slack, Privacy principles: search, learning and AI, read 2026-10-08, Vendor keeps aggregated or anonymised use: Slack aggregates and disassociates Customer Data such that Slack’s use of Customer Data to update the Services will never identify any of our customers or individuals as the source of any of these improvements to any third party, other than to Slack’s affiliates or sub-processors.
  • Slack, Privacy principles: search, learning and AI, read 2026-10-08, Training AI on the business's data: If you want to exclude your Customer Data from helping to train Slack global models, you can opt out.
  • Slack, Privacy principles: search, learning and AI, read 2026-10-08, Export at exit: Left open by the document (16,306 characters, read in full 2026-10-08).
  • Slack, Privacy policy, read 2026-10-12, Who owns the business's data: Left open by the document (48,911 characters, read in full 2026-10-12).
  • Slack, Privacy policy, read 2026-10-12, Vendor keeps aggregated or anonymised use: We may disclose or use aggregated or de-identified Information for any purpose.
  • Slack, Privacy policy, read 2026-10-12, Training AI on the business's data: Left open by the document (48,911 characters, read in full 2026-10-12).
  • Slack, Privacy policy, read 2026-10-12, Export at exit: Left open by the document (48,911 characters, read in full 2026-10-12).
  • Zoom, Terms of Service, read 2026-10-12, Who owns the business's data: You retain all ownership rights in your Customer Content subject to any license or other rights granted herein.
  • Zoom, Terms of Service, read 2026-10-12, Vendor keeps aggregated or anonymised use: You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis
  • Zoom, Terms of Service, read 2026-10-12, Training AI on the business's data: Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.
  • Zoom, Terms of Service, read 2026-10-12, Export at exit: For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures.
  • Zulip, Terms of Service, read 2026-10-28, Who owns the business's data: Your User Submissions remain yours. These Terms don’t give us any ownership in your User Submissions, or any rights to them except the limited rights set forth below.
  • Zulip, Terms of Service, read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (44,799 characters, read in full 2026-10-28).
  • Zulip, Terms of Service, read 2026-10-28, Training AI on the business's data: Left open by the document (44,799 characters, read in full 2026-10-28).
  • Zulip, Terms of Service, read 2026-10-28, Export at exit: Your Zulip Organization Administrators may export the Zulip Organization’s data for archival or backup purposes, or to import the data into a self-hosted Zulip server.

Not counted on this board

8 named documents fell outside what this board reads once we had read them; their reasons follow. They are tallied, never scored as answers.

Method

Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row).

For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit.

Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question.

A vendor with several documents reads 'varies' where they disagree.

13 vendors, 19 documents.

Source list (27)
Use this figure

6 of 13 workplace chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.

Who owns the business's data, by vendor: the business 10 of 13, not stated 3 of 13 (workplace chat software terms, read 28 October 2026).

Vendor keeps aggregated or anonymised use, by vendor: not stated 7 of 13, reserved 6 of 13 (workplace chat software terms, read 28 October 2026).

Training AI on the business's data, by vendor: not stated 9 of 13, will not train 2 of 13, may train 1 of 13, opt-out offered 1 of 13 (workplace chat software terms, read 28 October 2026).

Export at exit, by vendor: not stated 5 of 13, on request 4 of 13, a number of days 2 of 13, no export promised 2 of 13 (workplace chat software terms, read 28 October 2026).

Reference: "Workplace chat software data terms", updated 2026-10-28, https://sellworkplacedatatoai.com/datasets/workplace-chat-software-data-terms/.

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6 of 13 workplace chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
Workplace chat software data terms, sellworkplacedatatoai.com

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