# Workplace chat software data terms

> 6 of 13 workplace chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.

Sell Workplace Data to AI · https://sellworkplacedatatoai.com/datasets/workplace-chat-software-data-terms/ · computed 2026-10-28

**Vendors whose terms reserve aggregated or anonymised use:** 6 of 13 vendors (19 documents read; 27 named).

## The answers, question by question

- **Who owns the business's data:** the business 10, not stated 3
- **Vendor keeps aggregated or anonymised use:** not stated 7, reserved 6
- **Training AI on the business's data:** not stated 9, will not train 2, may train 1, opt-out offered 1
- **Export at exit:** not stated 5, on request 4, a number of days 2, no export promised 2

## Every vendor

| Vendor | Who owns the business's data | Vendor keeps aggregated or anonymised use | Training AI on the business's data | Export at exit |
|---|---|---|---|---|
| 37signals (Basecamp, Campfire) | the business | not stated | not stated | on request |
| CAKE.com (Pumble) | the business | reserved | will not train | 30 days |
| Dialpad | not stated | not stated | not stated | no export promised |
| Discord | the business | reserved | may train | not stated |
| Doist (Twist, Todoist) | the business | reserved | not stated | not stated |
| Lark | the business | not stated | not stated | no export promised |
| Matrix.org | the business | not stated | not stated | not stated |
| Mattermost | not stated | reserved | not stated | not stated |
| Microsoft Teams | not stated | not stated | not stated | on request |
| RingCentral | the business | not stated | not stated | not stated |
| Slack | the business | reserved | opt-out offered | on request |
| Zoom | the business | reserved | will not train | 30 days |
| Zulip | the business | not stated | not stated | on request |

## The sentence each answer rests on (76)

- 37signals (Basecamp, Campfire), [Terms of Service](https://37signals.com/policies/terms), read 2026-10-28, Who owns the business's data: "You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours."
- 37signals (Basecamp, Campfire), [Terms of Service](https://37signals.com/policies/terms), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (13,261 characters, read in full 2026-10-28).
- 37signals (Basecamp, Campfire), [Terms of Service](https://37signals.com/policies/terms), read 2026-10-28, Training AI on the business's data: Left open by the document (13,261 characters, read in full 2026-10-28).
- 37signals (Basecamp, Campfire), [Terms of Service](https://37signals.com/policies/terms), read 2026-10-28, Export at exit: "Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we‘ve provided instructions for HEY, Basecamp 5, Basecamp 2, Basecamp Classic, Highrise, Campfire, and Backpack."
- CAKE.com (Pumble), [Terms of Use](https://cake.com/terms), read 2026-10-28, Who owns the business's data: "You retain all ownership rights in your User Content subject to any license or other rights granted herein."
- CAKE.com (Pumble), [Terms of Use](https://cake.com/terms), read 2026-10-28, Vendor keeps aggregated or anonymised use: "You agree that CAKE.com may obtain and aggregate technical and other data about your and your End Users, Business Users and Authorized Users use of the Services and Software on a de-identified or anonymized basis"
- CAKE.com (Pumble), [Terms of Use](https://cake.com/terms), read 2026-10-28, Training AI on the business's data: "CAKE.com does not use any of your audio, video, chat, screen sharing, attachments or other communications-like User Content (such as poll results, whiteboard and reactions) to train CAKE.com or third-party artificial intelligence models."
- CAKE.com (Pumble), [Terms of Use](https://cake.com/terms), read 2026-10-28, Export at exit: "For thirty (30) calendar days following expiration or termination of this Agreement, CAKE.com will provide you access to retrieve your User Content, after which time your User Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures."
- Dialpad, [Terms of Service](https://www.dialpad.com/legal/), read 2026-10-28, Who owns the business's data: Left open by the document (35,466 characters, read in full 2026-10-28).
- Dialpad, [Terms of Service](https://www.dialpad.com/legal/), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (35,466 characters, read in full 2026-10-28).
- Dialpad, [Terms of Service](https://www.dialpad.com/legal/), read 2026-10-28, Training AI on the business's data: Left open by the document (35,466 characters, read in full 2026-10-28).
- Dialpad, [Terms of Service](https://www.dialpad.com/legal/), read 2026-10-28, Export at exit: "Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad’s Privacy Policy. As such, you should perform regular backups in order to avoid losing information upon termination."
- Discord, [Privacy Policy](https://discord.com/privacy), read 2026-10-28, Who owns the business's data: Left open by the document (36,060 characters, read in full 2026-10-28).
- Discord, [Privacy Policy](https://discord.com/privacy), read 2026-10-28, Vendor keeps aggregated or anonymised use: "We may disclose information that has been aggregated or anonymised such that it cannot reasonably be used to identify you."
- Discord, [Privacy Policy](https://discord.com/privacy), read 2026-10-28, Training AI on the business's data: "We also use certain information, which may include content reported to us, content that violates our Terms of Service and certain other content widely available on the service (such as public posts, usernames, avatars, banners, user profiles, server names, server icons and server banners), to create systems and models that can be automated to detect, categorise and take action more swiftly against prohibited content or conduct."
- Discord, [Privacy Policy](https://discord.com/privacy), read 2026-10-28, Export at exit: Left open by the document (36,060 characters, read in full 2026-10-28).
- Discord, [Terms of Service](https://discord.com/terms), read 2026-10-28, Who owns the business's data: "Your content is yours, but you give us a licence (which is a form of permission) to it when you use Discord."
- Discord, [Terms of Service](https://discord.com/terms), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (60,130 characters, read in full 2026-10-28).
- Discord, [Terms of Service](https://discord.com/terms), read 2026-10-28, Training AI on the business's data: Left open by the document (60,130 characters, read in full 2026-10-28).
- Discord, [Terms of Service](https://discord.com/terms), read 2026-10-28, Export at exit: Left open by the document (60,130 characters, read in full 2026-10-28).
- Doist (Twist, Todoist), [Terms of Service](https://www.todoist.com/terms-of-service), read 2026-10-28, Who owns the business's data: "As between you and Todoist, you retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service."
- Doist (Twist, Todoist), [Terms of Service](https://www.todoist.com/terms-of-service), read 2026-10-28, Vendor keeps aggregated or anonymised use: "You acknowledge and agree that Todoist may collect anonymous data regarding usage and performance of the Service in connection with your use of the Beta Services"
- Doist (Twist, Todoist), [Terms of Service](https://www.todoist.com/terms-of-service), read 2026-10-28, Training AI on the business's data: Left open by the document (56,287 characters, read in full 2026-10-28).
- Doist (Twist, Todoist), [Terms of Service](https://www.todoist.com/terms-of-service), read 2026-10-28, Export at exit: Left open by the document (56,287 characters, read in full 2026-10-28).
- Lark, [User Terms of Service](https://www.larksuite.com/en_us/user-terms-of-service), read 2026-10-28, Who owns the business's data: "In the absence of any such agreement, you acknowledge and agree that Customer owns all rights to and control any such Customer Data"
- Lark, [User Terms of Service](https://www.larksuite.com/en_us/user-terms-of-service), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (38,508 characters, read in full 2026-10-28).
- Lark, [User Terms of Service](https://www.larksuite.com/en_us/user-terms-of-service), read 2026-10-28, Training AI on the business's data: Left open by the document (38,508 characters, read in full 2026-10-28).
- Lark, [User Terms of Service](https://www.larksuite.com/en_us/user-terms-of-service), read 2026-10-28, Export at exit: "Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information you have added."
- Matrix.org, [Homeserver Terms](https://matrix.org/legal/terms-and-conditions/), read 2026-10-28, Who owns the business's data: "Who owns the IP of my messages and files? We do not claim intellectual property rights over rooms, message content or files uploaded to the Service."
- Matrix.org, [Homeserver Terms](https://matrix.org/legal/terms-and-conditions/), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (29,485 characters, read in full 2026-10-28).
- Matrix.org, [Homeserver Terms](https://matrix.org/legal/terms-and-conditions/), read 2026-10-28, Training AI on the business's data: Left open by the document (29,485 characters, read in full 2026-10-28).
- Matrix.org, [Homeserver Terms](https://matrix.org/legal/terms-and-conditions/), read 2026-10-28, Export at exit: Left open by the document (29,485 characters, read in full 2026-10-28).
- Mattermost, [Software and Services License Agreement](https://mattermost.com/enterprise-edition-terms/), read 2026-10-28, Who owns the business's data: Left open by the document (52,351 characters, read in full 2026-10-28).
- Mattermost, [Software and Services License Agreement](https://mattermost.com/enterprise-edition-terms/), read 2026-10-28, Vendor keeps aggregated or anonymised use: "Mattermost may use the information collected by such features to verify Licensee’s licensing, provide technical support, and (solely in an aggregated or de-identified form) to otherwise improve the Licensed Software and Services."
- Mattermost, [Software and Services License Agreement](https://mattermost.com/enterprise-edition-terms/), read 2026-10-28, Training AI on the business's data: Left open by the document (52,351 characters, read in full 2026-10-28).
- Mattermost, [Software and Services License Agreement](https://mattermost.com/enterprise-edition-terms/), read 2026-10-28, Export at exit: Left open by the document (52,351 characters, read in full 2026-10-28).
- Mattermost, [Privacy Policy](https://mattermost.com/privacy-policy/), read 2026-10-28, Who owns the business's data: Left open by the document (6,857 characters, read in full 2026-10-28).
- Mattermost, [Privacy Policy](https://mattermost.com/privacy-policy/), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (6,857 characters, read in full 2026-10-28).
- Mattermost, [Privacy Policy](https://mattermost.com/privacy-policy/), read 2026-10-28, Training AI on the business's data: Left open by the document (6,857 characters, read in full 2026-10-28).
- Mattermost, [Privacy Policy](https://mattermost.com/privacy-policy/), read 2026-10-28, Export at exit: Left open by the document (6,857 characters, read in full 2026-10-28).
- Mattermost, [Terms of Use](https://mattermost.com/terms-of-use/), read 2026-10-28, Who owns the business's data: Left open by the document (10,715 characters, read in full 2026-10-28).
- Mattermost, [Terms of Use](https://mattermost.com/terms-of-use/), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (10,715 characters, read in full 2026-10-28).
- Mattermost, [Terms of Use](https://mattermost.com/terms-of-use/), read 2026-10-28, Training AI on the business's data: Left open by the document (10,715 characters, read in full 2026-10-28).
- Mattermost, [Terms of Use](https://mattermost.com/terms-of-use/), read 2026-10-28, Export at exit: Left open by the document (10,715 characters, read in full 2026-10-28).
- Microsoft Teams, [Export content with the Microsoft Teams Export APIs](https://learn.microsoft.com/en-us/microsoftteams/export-teams-content), read 2026-10-28, Who owns the business's data: Left open by the document (27,632 characters, read in full 2026-10-28).
- Microsoft Teams, [Export content with the Microsoft Teams Export APIs](https://learn.microsoft.com/en-us/microsoftteams/export-teams-content), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (27,632 characters, read in full 2026-10-28).
- Microsoft Teams, [Export content with the Microsoft Teams Export APIs](https://learn.microsoft.com/en-us/microsoftteams/export-teams-content), read 2026-10-28, Training AI on the business's data: Left open by the document (27,632 characters, read in full 2026-10-28).
- Microsoft Teams, [Export content with the Microsoft Teams Export APIs](https://learn.microsoft.com/en-us/microsoftteams/export-teams-content), read 2026-10-28, Export at exit: "To use Microsoft Teams Export APIs, organizations must have an active Microsoft Teams license assigned to the users whose data is being exported."
- RingCentral, [Online Terms of Service](https://www.ringcentral.com/legal/eulatos.html), read 2026-10-28, Who owns the business's data: "As between RingCentral and Customer, Customer retains title to all IP Rights that are owned by the Customer or its suppliers."
- RingCentral, [Online Terms of Service](https://www.ringcentral.com/legal/eulatos.html), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (51,571 characters, read in full 2026-10-28).
- RingCentral, [Online Terms of Service](https://www.ringcentral.com/legal/eulatos.html), read 2026-10-28, Training AI on the business's data: Left open by the document (51,571 characters, read in full 2026-10-28).
- RingCentral, [Online Terms of Service](https://www.ringcentral.com/legal/eulatos.html), read 2026-10-28, Export at exit: Left open by the document (51,571 characters, read in full 2026-10-28).
- Slack, [Export your workspace data (help article)](https://slack.com/help/articles/201658943-Export-your-workspace-data), read 2026-10-28, Who owns the business's data: Left open by the document (5,172 characters, read in full 2026-10-28).
- Slack, [Export your workspace data (help article)](https://slack.com/help/articles/201658943-Export-your-workspace-data), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (5,172 characters, read in full 2026-10-28).
- Slack, [Export your workspace data (help article)](https://slack.com/help/articles/201658943-Export-your-workspace-data), read 2026-10-28, Training AI on the business's data: Left open by the document (5,172 characters, read in full 2026-10-28).
- Slack, [Export your workspace data (help article)](https://slack.com/help/articles/201658943-Export-your-workspace-data), read 2026-10-28, Export at exit: "You can export data from your Slack workspace or Enterprise organisation. Depending on your Slack subscription, you may also have additional export options available."
- Slack, [User Terms of Service](https://slack.com/terms-of-service/user), read 2026-10-12, Who owns the business's data: "you acknowledge and agree that the Customer Data is owned by the Customer and the Contract provides the Customer with many choices and control over that Customer Data."
- Slack, [User Terms of Service](https://slack.com/terms-of-service/user), read 2026-10-12, Vendor keeps aggregated or anonymised use: Left open by the document (22,653 characters, read in full 2026-10-12).
- Slack, [User Terms of Service](https://slack.com/terms-of-service/user), read 2026-10-12, Training AI on the business's data: Left open by the document (22,653 characters, read in full 2026-10-12).
- Slack, [User Terms of Service](https://slack.com/terms-of-service/user), read 2026-10-12, Export at exit: Left open by the document (22,653 characters, read in full 2026-10-12).
- Slack, [Privacy principles: search, learning and AI](https://slack.com/trust/data-management/privacy-principles), read 2026-10-08, Who owns the business's data: "Customers own their own Customer Data."
- Slack, [Privacy principles: search, learning and AI](https://slack.com/trust/data-management/privacy-principles), read 2026-10-08, Vendor keeps aggregated or anonymised use: "Slack aggregates and disassociates Customer Data such that Slack’s use of Customer Data to update the Services will never identify any of our customers or individuals as the source of any of these improvements to any third party, other than to Slack’s affiliates or sub-processors."
- Slack, [Privacy principles: search, learning and AI](https://slack.com/trust/data-management/privacy-principles), read 2026-10-08, Training AI on the business's data: "If you want to exclude your Customer Data from helping to train Slack global models, you can opt out."
- Slack, [Privacy principles: search, learning and AI](https://slack.com/trust/data-management/privacy-principles), read 2026-10-08, Export at exit: Left open by the document (16,306 characters, read in full 2026-10-08).
- Slack, [Privacy policy](https://slack.com/trust/privacy/privacy-policy), read 2026-10-12, Who owns the business's data: Left open by the document (48,911 characters, read in full 2026-10-12).
- Slack, [Privacy policy](https://slack.com/trust/privacy/privacy-policy), read 2026-10-12, Vendor keeps aggregated or anonymised use: "We may disclose or use aggregated or de-identified Information for any purpose."
- Slack, [Privacy policy](https://slack.com/trust/privacy/privacy-policy), read 2026-10-12, Training AI on the business's data: Left open by the document (48,911 characters, read in full 2026-10-12).
- Slack, [Privacy policy](https://slack.com/trust/privacy/privacy-policy), read 2026-10-12, Export at exit: Left open by the document (48,911 characters, read in full 2026-10-12).
- Zoom, [Terms of Service](https://www.zoom.com/en/trust/terms/), read 2026-10-12, Who owns the business's data: "You retain all ownership rights in your Customer Content subject to any license or other rights granted herein."
- Zoom, [Terms of Service](https://www.zoom.com/en/trust/terms/), read 2026-10-12, Vendor keeps aggregated or anonymised use: "You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis"
- Zoom, [Terms of Service](https://www.zoom.com/en/trust/terms/), read 2026-10-12, Training AI on the business's data: "Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models."
- Zoom, [Terms of Service](https://www.zoom.com/en/trust/terms/), read 2026-10-12, Export at exit: "For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures."
- Zulip, [Terms of Service](https://zulip.com/policies/terms), read 2026-10-28, Who owns the business's data: "Your User Submissions remain yours. These Terms don’t give us any ownership in your User Submissions, or any rights to them except the limited rights set forth below."
- Zulip, [Terms of Service](https://zulip.com/policies/terms), read 2026-10-28, Vendor keeps aggregated or anonymised use: Left open by the document (44,799 characters, read in full 2026-10-28).
- Zulip, [Terms of Service](https://zulip.com/policies/terms), read 2026-10-28, Training AI on the business's data: Left open by the document (44,799 characters, read in full 2026-10-28).
- Zulip, [Terms of Service](https://zulip.com/policies/terms), read 2026-10-28, Export at exit: "Your Zulip Organization Administrators may export the Zulip Organization’s data for archival or backup purposes, or to import the data into a self-hosted Zulip server."

## Read and set aside

- [Slack, Main Services Agreement](https://slack.com/main-services-agreement): the stored read (3,580 chars) is Slack's legal navigation shell: a list of agreement links with no Main Services Agreement text
- [Slack, Legal](https://slack.com/intl/en-gb/legal): Slack terms & policies index: a list of links to Slack's legal documents, no terms text
- [Wire, Legislation and Compliance](https://wire.com/en/legal): Wire's legal landing page (3,100 chars): a short summary and links to its documents, no terms on customer data
- [Cisco (Webex), Offer Descriptions and Supplemental Terms](https://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html): Cisco's offer descriptions index: a list of links to per-product terms, no Webex data terms text
- [Troop Messenger, Terms of Service](https://www.troopmessenger.com/terms-of-service): the stored read is Troop Messenger's marketing home page, not its Terms of Service
- [Symphony, Legal, Privacy, Compliance](https://symphony.com/legal/): Symphony's legal page as read is a cookie-consent banner and links, no terms text
- [Salesforce (Slack's parent), Legal](https://www.salesforce.com/company/legal/agreements/): Salesforce's legal landing page: a link list to agreements, no terms text on customer data
- [AWS Wickr](https://aws.amazon.com/wickr/): AWS Wickr product marketing page, no terms on customer data

## Methodology

Each vendor's own published terms were read through estate-fetch and stored whole (sha256 on every row). For every document, four questions were answered from the vendor's own words: who owns the business's data, vendor keeps aggregated or anonymised use, training AI on the business's data, export at exit. Every stated answer carries the sentence it rests on, checked against the stored text; 'not stated' means the document read does not address the question. A vendor with several documents reads 'varies' where they disagree. 13 vendors, 19 documents.

## Sources

- [Slack, User Terms of Service](https://slack.com/terms-of-service/user) (read)
- [Slack, Main Services Agreement](https://slack.com/main-services-agreement) (not-terms)
- [Slack, Privacy principles: search, learning and AI](https://slack.com/trust/data-management/privacy-principles) (read)
- [Slack, Privacy policy](https://slack.com/trust/privacy/privacy-policy) (read)
- [Slack, Export your workspace data](https://slack.com/help/articles/201658943-Export-your-workspace-data) (read)
- [Slack, Legal](https://slack.com/intl/en-gb/legal) (not-terms)
- [Zoom, Terms of Service](https://www.zoom.com/en/trust/terms/) (read)
- [Discord, Terms of Service](https://discord.com/terms) (read)
- [Discord, Privacy Policy](https://discord.com/privacy) (read)
- [Mattermost, Software and Services License Agreement](https://mattermost.com/enterprise-edition-terms/) (read)
- [Mattermost, Terms of Use](https://mattermost.com/terms-of-use/) (read)
- [Mattermost, Privacy Policy](https://mattermost.com/privacy-policy/) (read)
- [Matrix.org, Homeserver Terms](https://matrix.org/legal/terms-and-conditions/) (read)
- [Zulip, Terms of Service](https://zulip.com/policies/terms) (read)
- [Wire, Legislation and Compliance](https://wire.com/en/legal) (not-terms)
- [Dialpad, Terms, Conditions and Privacy Policies](https://www.dialpad.com/legal/) (read)
- [Lark, User Terms of Service](https://www.larksuite.com/en_us/user-terms-of-service) (read)
- [RingCentral, Online Terms of Service](https://www.ringcentral.com/legal/eulatos.html) (read)
- [37signals (Basecamp, Campfire), Terms of Service](https://37signals.com/policies/terms) (read)
- [Doist (Twist, Todoist), Terms of Service](https://www.todoist.com/terms-of-service) (read)
- [CAKE.com (Pumble), Terms of Use](https://cake.com/terms) (read)
- [Cisco (Webex), Offer Descriptions and Supplemental Terms](https://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html) (not-terms)
- [Troop Messenger, Terms of Service](https://www.troopmessenger.com/terms-of-service) (not-terms)
- [Microsoft, Export content with the Microsoft Teams Export API](https://learn.microsoft.com/en-us/microsoftteams/export-teams-content) (read)
- [Symphony, Legal, Privacy, Compliance](https://symphony.com/legal/) (not-terms)
- [Salesforce (Slack's parent), Legal](https://www.salesforce.com/company/legal/agreements/) (not-terms)
- [AWS Wickr](https://aws.amazon.com/wickr/) (not-terms)

## Cite or embed

- 6 of 13 workplace chat software vendors whose terms we read reserve the right to use their customers' data in aggregated or anonymised form, read 28 October 2026.
- Who owns the business's data, by vendor: the business 10 of 13, not stated 3 of 13 (workplace chat software terms, read 28 October 2026).
- Vendor keeps aggregated or anonymised use, by vendor: not stated 7 of 13, reserved 6 of 13 (workplace chat software terms, read 28 October 2026).
- Training AI on the business's data, by vendor: not stated 9 of 13, will not train 2 of 13, may train 1 of 13, opt-out offered 1 of 13 (workplace chat software terms, read 28 October 2026).
- Export at exit, by vendor: not stated 5 of 13, on request 4 of 13, a number of days 2 of 13, no export promised 2 of 13 (workplace chat software terms, read 28 October 2026).

Cite as: "Workplace chat software data terms", updated 2026-10-28, https://sellworkplacedatatoai.com/datasets/workplace-chat-software-data-terms/.

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